Cannot connect to Pyxsoft interface

If you cannot see the Pyxsoft Interface after installation or upgrade, please follow the next instructions:

1. Ensure that pyxsoft and pxscand services are running

Executing the next command, you will see what pyxsoft services are running. The answer must include pxscand and pyxsoftUI

ps aux | grep -v grep | grep 'pyxsoft'
root 18147 45.5 0.5 908228 182748 ? Ssl 01:25 82:06 /opt/pyxsoft/pxscand
root 19007 3.5 0.5 1358360 192284 ? Ssl 04:10 0:32 /opt/pyxsoft/pyxsoftUI

If the command result is like the example above, the services are running.

If the services are not running you can start them with the next commands:

/opt/pyxsoft/servicectl start pxscand
/opt/pyxsoft/servicectl start pyxsoft

2. Open port 2930 in your firewall

There are many software-based firewalls. Here we will see the most common.

If the file /etc/csf/csf.conf does not exist in your system, it means that csf/lfd firewal is not installed and you should continue with the step 3



If you are using cPanel, go to WHM > Configserver Security & Firewall > Firewall Configuration and add port 2930 in TCP_IN.

Then press “Change” and restart Firewall.

Command Line:

Edit the file /etc/csf/csf.conf and add port 2930 in TCP_IN line. Save the changes.

Restart  firewall:

csf -r


Are you using an AWS instance? Remember to allow TCP incoming traffic for port 2930 in your security group.

3. Open port 2930 in iptables

Iptables is a default firewall installed on many Linux distributions. To open the port 2930 execute the next command:

CentOS 6/CloudLinux 6/RHEL 6:

iptables -I INPUT -p tcp -m tcp --dport 2930 -j ACCEPT
service iptables save

CentOS 7/CloudLinux 7/RHEL 7:

iptables -I INPUT -p tcp -m tcp --dport 2930 -j ACCEPT
service iptables save

firewall-cmd --zone=public --add-port=2930/tcp --permanent firewall-cmd --reload
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